Frequently Asked Questions

You have two options – Royal Mail first class delivery (£2.50, not insured) or Royal Mail Special Delivery (£4.50, fully insured). Royal Mail Special Delivery guarantees delivery by 1pm the following day and requires a signature. 

We strongly advise that you choose the Special Delivery option. We cannot be held responsible for items lost or undelivered if the uninsured option is chosen.

P&P costs for bespoke items will always be agreed with you and must be paid before delivery takes place.

I can often deliver locally around Burton on Trent – please ask. For more details regarding the delivery of your item, please see my Terms and Conditions.

PLEASE NOTE: Bespoke and made-to-order items are not refundable. Other items listed as ‘in stock’ may be refundable in original packaging and in unused, unworn condition. Return delivery costs are paid for by the purchaser, unless an item is faulty or incorrect.

Studio Experience bookings are non-refundable. If you are unable to make a booked date, the date may be able to be rearranged. Please get in touch as soon as possible.

For more details about cancellations and refunds, please see my Terms and Conditions.

Do you have an idea, but can’t see exactly what you’re thinking of? Drop me a line, send me a sketch, tell me  what you like but could you have it longer/shorter/with a blue stone/with three rings/without texture….with bespoke jewellery, anything is possible!

Yes you can. All my Studio Experiences are now private, which means that you can book a date to suit you and your party. You will be the only people attending, which will make your experience all the more relaxing. I offer Studio Experiences on weekdays and Saturdays. I don’t work Sundays.

All items are tastefully wrapped in branded tissue paper, and ribbon. I use ECO recycled boxes for larger or delicate items.

Bespoke orders are always logo-boxed and wrapped with ribbon and gift tags.

I make sure that all items are packaged safely to survive postage.

Lead times depend on the complexity of the order. For items already made and marked as ‘in stock’, please allow between 2-4 working days for delivery. For made-to-order items, particularly those which need hallmarking, please allow between 6-8 weeks for delivery. Do you want something quicker? Please ask – I might be able to help! ​